❓ Frequently Asked Questions (FAQ)
We’ve put together answers to some of the most common questions our customers ask 💬
If you don’t find what you’re looking for, feel free to contact us — we’re always happy to help 💖
📧 Email: zenvybymakgatho@gmail.com
📱 Phone: 071 039 8933
🚚 1. How long does delivery take?
All orders are delivered within 3–5 working days nationwide 🇿🇦
Once your order is shipped, you’ll receive a tracking number so you can follow your parcel in real time 📦✨
💸 2. Do you offer free shipping?
Yes! 🎉 We offer FREE delivery nationwide across South Africa, no matter where you are — no hidden fees, no minimum spend required.
💰 3. What is your return policy?
We offer a 30-Day Money Back Guarantee 🛍️
If you’re not 100% satisfied with your purchase, simply contact us within 30 days of receiving your order, and we’ll guide you through our easy return process.
🛍️ 4. How do I place an order?
Shopping with us is simple:
1️⃣ Browse your favorite products on our website
2️⃣ Click “Add to Cart”
3️⃣ Complete checkout securely — and you’re done! 🛒
You’ll receive an order confirmation email right away.
🔍 5. How can I track my order?
Once your order has been dispatched, we’ll send you a tracking link via email or SMS 📱
You can use it anytime to see your delivery’s progress.
💳 6. What payment methods do you accept?
We accept secure online payments via all major debit and credit cards, as well as trusted payment gateways.
Your payment information is encrypted and protected 🔐
⚠️ 7. My item arrived damaged — what do I do?
We’re so sorry to hear that! 😢
If your order arrives damaged or defective, please contact us within 48 hours of delivery at zenvybymakgatho@gmail.com with a photo of the item.
We’ll arrange a quick replacement or refund — whichever you prefer 💕
🕒 8. Can I cancel or change my order?
If you’d like to cancel or modify your order, please contact us as soon as possible after placing it 📨
Once your order is shipped, we’re unable to make changes — but we’ll always do our best to assist you.
🌸 9. Is Zenvy by Makgatho a South African brand?
Yes! 🇿🇦 Zenvy by Makgatho is proudly based in South Africa, delivering premium lifestyle products with local support, fast shipping, and genuine customer care ❤️
💬 10. Need more help?
Our friendly support team is always here for you! 🤝
Reach out via:
📧 zenvybymakgatho@gmail.com
📱 071 039 8399
🕒 Available: Monday – Friday | 9 AM – 5 PM
🌿 Zenvy by Makgatho — Trusted Quality, Fast Delivery, and Support You Can Count On.